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79: The Power Zone Pack Gets Promoted Plus An Interview With Jayvee Nava

TCO 79 | Official Peloton Member Page

 

The Official Peloton Member Page or Peloton groups create a community that supports each other through feedback, suggestions, and experiences. Updates and announcements can be posted through it by various administrations. Crystal and Tom O’Keefe give some information about group changes, competitor news, instructor news, and new features. They then interview the face and voice of Peloton and VP of Community, Jayvee Nava, about her experiences working with the company and moderating its online presence. Working with Peloton is an empowering opportunity, and Jayvee notes what sets working for Peloton apart from others.

Listen to the podcast here:

The Power Zone Pack Gets Promoted Plus An Interview With Jayvee Nava

What wonderful things can they be looking forward to in this episode?

We’ve got a group update. We’re going to talk about some changes to groups. We’re going to talk about competitor news. We’ve got some content updates, new features, instructor news. We’ve got a visit from the Peloton Prophet and our very exciting interview with Jayvee Nava.

You’ve got questions and she’s got answers. Before we get to that, don’t forget we’re available on iTunes. You can go there to rate, review and subscribe. You can also find us on Spotify. There’s a nice, easy way to access the show. If podcast scares you, Spotify probably doesn’t and it’s living right there. Also, don’t forget that we have a Facebook page, Facebook.com/theclipout. Go there, join the group and if you join the group, you will see our stuff in your feed more frequently. It’s a great way to stay up-to-date and it’s a lot nicer than the OPP.

If you have any ideas for people that you would like to know from on the show, please let me know. Send me an email at [email protected] and we’ll give it a shot.

I guess that’s all of that. Let’s dig in.

The group shake-up continues.

It does. It’s definitely continuing.

This is the big one that nobody saw coming.

I would agree, except for the people probably that we’re managing.

That’s a little different.

We have the Official Peloton page and the Official Peloton Mom page. Those are the only official Peloton pages. All the rest of them, The Tribes, etc. are all because we love Peloton. We have a third official page. It is the Official Power Zone Pack page.

It has been absorbed.

Matt and Denis had to leave the page, like all the other tribes, but they’re coming back because their names are Matt Wilpers – Peloton and Denis Morton – Peloton. They get to interact. There is a Peloton member who will be admining as well. They don’t do whatever they want anymore. We don’t know what that’s going to look like. There are many questions. Will they keep it closed down like they do the OPP? Will they change anything about the content that’s on it? What does this mean for the other groups that all the instructors had to leave? What does it mean?

Will there now be porn in the Power Zone Pack?

If they let anybody in, it’s only a matter of time that will happen. It’s interesting. Why? I talked to some people and I think it comes down to numbers. I know that we all love our instructors. We all love our tribes, but there were 18,000 people in the Power Zone Pack. That’s the biggest group. The Power Zone Pack is a method that has multiple instructors. It’s not just about one instructor so that could be why. I know HRI Tribe, I hear you.

The Power Zone training, is that something that other exercise and fitness outlets do or is that exclusive to Peloton?

It’s a method that definitely was created outside of Peloton. Matt Wilpers brought it to Peloton. If you remember all the way back when we interviewed him, episode one, which is a long time ago, he referenced this all came out of a book. The thing is that nobody else is teaching it. You couldn’t go to a Flywheel class and they’re going to teach Power Zone training. It’s only being taught at Peloton.

I wonder if, at some point, they’ll go and license it so other people can’t do it.

They don’t own it.

That’s what I’m saying.

Do you mean, buy the rights?

Right, to stop other people. Disney doesn’t own Winnie the Pooh, they had to license it. They don’t own Peter Pan, they had to license it.

It brings up a lot of questions because they didn’t create it, but the cool thing about Peloton is it’s the first time that there’s ever been a place where you can see your output and have your measuring output to a reason. It’s not a leaderboard like you’re saying, “I’m going to be within these specific zones.” You do this test and then that tells you what your zones are. Nobody else is using it. Nobody else has zones the same way Peloton does and then you get into the whole argument. Even if they did, every bike is different. MyZones on my bike isn’t going to be MyZones on a bike in the studio. It’s going to be a little bit different. Does it matter? I don’t know.

As more and more people try to emulate what they’re doing, it matters. That’s something if they could lock that down in some capacity, it’s something they could use to preemptively shut that down.

Will they do something with Power Zone training on the tread?

That’s very interesting.

Matt does both now. He’s teaching classes on the bike. He’s teaching classes on the tread. Now, they’ve taken over this page.

Talk about another way to get attention, what if they had a book? If they put out a book that explained Power Zones, now they’re on the New York Times’ bestseller list because you know that they would move books.

Even though there are already books out there?

I think if they had a Peloton book, they would move copies of it. It is a company that has a bestselling book.

Nothing would shock or surprise me with Peloton. They’re smart. They look at what the numbers are and they go after it. It will be interesting to see how all of this continues to evolve. Just so everybody knows, I’m watching everything very closely. I am very aware that there is a meeting coming up. I’m going to keep my mouth shut until I see what happens. I’m very curious about how this is all going to go. I’m not ready to make a prediction either way.

You are not the Peloton Prophet. You should not be making predictions.

The Peloton Prophet didn’t even want to go down this road.

That tells you everything you need I know.

Anything could happen.

Part of being the face and the voice of the company is also exposing personal Facebook to all of Peloton’s members in the beginning. Click To Tweet

There was a very interesting video released from a wannabe competitor. NordicTrack has reared its ugly head. I found this video fascinating.

Let me set the stage for you. First of all, you can find this video because one of our awesome readers posted it out there on The Clip Out Group. If you go to The Clip Out Group, Facebook.com/theclipout, you can find it. This video is NordicTrack. It has a NordicTrack trainer and he’s talking to you. He says that he’s going to help you decide whether or not you should buy a Peloton or a NordicTrack bike. He’s got them side by side in his little living room. As he talks to you, he spends a lot of time on the NordicTrack bike and not a lot of time on the Peloton bike. In fact, in front of the Peloton bike, he’s blocking the actual monitor.

I watched it and I was like, “Did they take the monitor off of there?” I couldn’t even see if it had a monitor on it.

There were other people that commented on the same thing in our group that they didn’t see it. They were wondering if they were hiding it on purpose. As I watched it with that already in my head, that’s not what was going on. It was at a weird unnatural angle of 90 degrees that no one would ever do.

I promise you that’s not an accident.

They were trying to make it look ugly and unappealing.

Here’s the thing, as frustrating this video might have been for the people who love Peloton, I think it was a master class and passive-aggressive marketing speak. He never diminished the Peloton bike. It was never like, “This bike is awful.” He was always like, “This is good, but here’s what we do that’s better.” I thought that it was structured very well to not sound defensive. It was fascinating to me the way he would say, “With Peloton, they have some extra classes,” then he would go and talk about all the things that you could do on the NordicTrack. It was identical to yoga and he would acknowledge that Peloton has it but in such a dismissive and minimalistic fashion. It sounds like what they’re doing is radically different. It’s not at all.

Not only is it not different, but he downplayed the studio. You can’t get this experience in a studio, take our on-demand classes because we don’t have any live ones.

In their defense, Peloton has said it repeatedly.

Peloton has never said it. The staff fairly had said it.

We have heard repeatedly, to be fair. That is true. Most of the rides taken are on-demands. The live classes aren’t what’s driving a lot of the usage.

This is absolutely true, but it’s the live ride competition and in the instructor interaction that drives the community, which is the real differentiator for Peloton. First of all, it was number one that did all this. They were the first one. They should get credit for being the first one to do this and come along and be like, “We did this awesome thing and the Peloton is okay.” You should look at the price because ours is a lot cheaper.

Sometimes you get what you pay for.

You have to wonder, are they going after the audience that doesn’t have the disposable income? They want to go after that audience.

Is there a monthly fee for the content?

There is not, but that’s because there’s no live content. They don’t have to pay anybody. You don’t have 8,000 live rides. You have a very small library of on-demand rides.

You’ve got to think, if there isn’t a monthly fee, they’re not incentivized to continue to create content because once they sell you a bike, your relationship with them has come to a close.

NordicTrack is also known for one new thing after another. When have you ever seen a commercial from something that they released years ago and they’re still trying to sell it? They don’t. They’re a flash in the pan. They always have been. I’m not saying they don’t make good equipment.

The company is not. They are constantly moving from equipment piece to equipment piece.

What is the long-term engagement that you can get out of this? Particularly, the differentiators that they are touting are that they have an articulating arm that they can pull the screen out. It is a nice feature, but it’s something else that can break. It just is and then they’ve got a built-in fan underneath the monitor. I’ve had their equipment before and those fans are not anything to be excited about. It’s like somebody is pretending to blow on you. It’s not a real fan. The other thing that they are excited about is that the instructor can increase or decrease your resistance. I don’t like that.

Especially if it’s not a live ride, it’s a pre-program in the 22-minute mark.

That is all it is, but what if that breaks? What are you going to do then? I also don’t like that everybody’s different. They were acting like it’s so hard to press and turn a knob and turn it up and it’s difficult to get a precise number. No, it’s not. The instructor says to turn it into 45 and we turn it into 45. It is not rocket science. It’s not difficult. It bothered me that they act like it was so difficult. In addition to that, the other thing that bothers me is that I don’t like the fact that it’s not focused on safety. Not every person should be doing the same resistance. What if you were out of shape and you’re getting on here to do beginner rides? You don’t know what you’re doing so you might pick a ride that’s not beginning and then it goes ahead and inclines. What do you do then?

I’ve got to think that there’s a way to disable that.

I think there is a way to disable it. I’m sure there is, but my point is they’re making it sound like this is a no brainer and I don’t think it is a no brainer. Quite frankly, I have seen very intelligent people ask a lot of questions that I thought were obvious with the bike. If there are intelligent people not able to use a very intuitive screen, how are they going to turn off and on this thing that’s going to make it stay on a hill?

I know something that I don’t remember them addressing in the video.

What’s that?

Music licensing. Do they have music in their classes in the same way that Peloton does?

I don’t know the answer to that. They did not address it. I assumed that there was music playing but they only show the screen. You never hear it. The only time you ever heard it was when they did address the scenic rides. The scenic rides were the best part of their entire thing, I thought.

Obviously, it doesn’t matter.

You are not bringing a NordicTrack into this house.

I’m not going to ride that one either. I will say that the inclusion of an instructor on the scenic ride I thought was a nice feature.

I thought it was a great way to do it because, for those of you who haven’t seen the video, it’s an instructor riding down an actual trail. That’s the footage you get. You still get the amazing scenic views that we get from Peloton, but there’s an instructor and not an avatar. They had some like that too. The one that I was showing that was a scenic ride, it had a person that was there and it was like, “We’re going up this hill.” That was cool. That was nice to have that interaction.

I would concur. Here’s what I found. I think the most fascinating about it. When I was in radio, one of the stations I worked for was an upstart classic rock station, going head to head with the heritage classic rock station in the market. The oldest classic rock station in America is what we were going head to head against. People in this town have tattoos of that station’s logo. I knew someone that named their daughter after this radio station. That’s the amount of passion people have for it. We never had a problem talking about that other station because we knew 100% of our listeners were aware of them. They’ve been around for 35 years at that point. We would always get excited when we would do something that would irritate them enough to reference us. We knew not all of their listeners were aware of us.

The rule in radio was always if you’re the established market leader, you don’t reference your competition, especially by name. The alternative rock station that was in our cluster was the heritage alternative rock station. They were an upstart. They would never acknowledge that radio station because they were better than that station and it was beneath them. It could only elevate the stature of that station. I find it fascinating that this fitness equipment company that’s been around, I don’t ever remember a time when there wasn’t NordicTrack pushing something. They flat-out owned, “We’re late to the game and here’s what we got.” In my opinion, that video was a tacit admission that Peloton is the leader when it comes to this piece of equipment.

I see what you’re saying. That makes a lot of sense. Peloton would be like, “Yeah.”

TCO 79 | Official Peloton Member Page

Official Peloton Member Page: The real differentiator for Peloton is the live ride competition and the instructor interaction that drives the community.

 

I find it fascinating that no one in that company either saw it through that prism or they saw that prism and they knew they had to tackle that head-on. They’re realizing that this is cutting into what they do and they know it’s only going to get worse.

I think that it was on purpose. I think that they had to do that. Honestly, it gives me a little respect for them because there are many knockoffs at this point and that’s how I view them. They’re pathetic little knockoffs. For somebody to own it, at least I have some respect for some honesty.

Peloton is Kleenex and everybody else is tissue. That’s ultimately what that NordicTrack video said to be. Even though I thought it was done well. Remember the Flywheel one where we’re like, “What a whiny, little.” The bike, did it ever even come out?

Peloton is suing them so it did come out.

I didn’t know if it made it to market. That was like, “I can open that thing.” They watch the video too, and we’re like, “They’re dicks.” That’s all you could take away from it.

He showed us everything not to do.

I do think that the tone that they struck for the most part, they did it well, but at the end of the day, was it an admission that they’re no longer the leader when it comes to home fitness equipment?

I have to say, they did such a good job on the video that I have to give them credit for it. I do think they will get a lot of people buying that piece of equipment. I don’t necessarily think they were ever going to buy a Peloton. I don’t think you’re going to have a lot of people that are on the fence of like, “Should I get a Peloton or in NordicTrack?” They will have some, but not a ton. I do think that they are going to sell a lot of that because NordicTrack has been around for a long time and people do trust it. I don’t think that NordicTrack is a bad company or anything like that. It is not anywhere even close to Peloton, but I don’t think that there’s anything wrong with getting a NordicTrack piece of equipment, period. It’s easy and accessible.

I think it serves Peloton brand because it makes Peloton look like Calvin Klein and it makes NordicTrack look like Jordache.

I think NordicTrack was okay with that. They still sell a lot of Jordache. You can’t now, but you could in the ’80s.

It makes the Peloton brand even more aspirational, but they don’t want the lesser.

I want the real thing.

There’s more new content.

There are six new outdoor runs for your running pleasure out on the app and the web. Someday, it will be on Android. It’s great because people have been talking about the outdoor runs like there’s a limited amount of them so it’s pretty easy to literally run through them. They want more because if you’re running outside a lot, it’s great to have somebody running with you. It’s like having a friend run with you. I can’t wait to do it on a regular basis.

There is also a new feature.

This has been one that people have been waiting for so long, the search function. You can go in and type in any bands and find rides with that band in the actual playlist. You can also search by the title of the class. If you know the title of the class, if it was ‘90s rock ride, you can put in ‘90s rock ride and all the ‘90s rock rides will come up. That’s awesome. People have been waiting for that for a very long time.

You’ll see if there’s any Roger Clyne and the Peacemakers.

I could. I wonder if there is, I’ll have to search for it. You can only search for it on your bike so far. It’s not out on the app or anything. It’s not on Peloton Digital yet.

We have some updates on instructors.

Matt is going to be back on the bike. Gina Mitchell told us that when she did her special tread review. He has been suffering from tendonitis, but he is definitely going to be back on the bike. We’re happy to have him back. He’s been missed.

We teased it at the beginning, our prediction from the Peloton Prophet.

The new prediction, the holiday line, I do remember that I waited a very long time for it because that was the one I was excited that had the instructor quotes on it that John Foley had teased about whenever he was on.

With the Peloton Prophet and the Stat Fairy, we should add a Peloton historian to keep track of all these for us.

We should. The Peloton Prophet says that the New Holiday Collection when it comes out, whatever that timing shall be, shall include instructor quotes yet again. I’m excited about that.

Maybe they’re starting a little tradition.

I hope so. It is a good way to start off the year because that was the thought at the time.

Inspirational.

I have no idea if they’re doing that this time. I don’t know the timing, but I am excited. I hope that the Prophet is correct.

Joining us is the ruler of the OPP, the ever mysterious, Jayvee Nava. How is it going, Jayvee?

Tom and Crystal, how are you?

I am super excited about this. We’ve been wanting to interview you since day one.

You’re like The Wizard of Oz.

Except if you’ve seen me in person.

We’re looking behind the curtain.

At Peloton, we all work hard and we have fun as a team. Click To Tweet

I am super excited to be here.

We appreciate you taking the time to do it. The first question we have to ask because I got a big kick out of all of the questions that came in when we posted it in the group. It was very clear to me very quickly that nobody has any clue what you actually do at Peloton. We see your title, but what is the scope of what Jayvee does?

I love this question because not a lot of people do know. The community team is responsible for the Official Peloton Member Page on Facebook, both on what we post and how we engage with our members in the group. We also monitor and respond to members across all of our social channels, like our public Facebook page, Instagram, Twitter, etc. In doing so, we are able to track member feedback and we share a monthly report across the company. We are also in charge of planning HRI, which is our annual member event. That is where I met you, Crystal and Tom, during the cocktail party of HRI in 2017.

You met us pre-Clip Out. You were very nice to us because we could have been wackadoodles. We’re like, “We’re starting a podcast.” If that had been someone coming up, if I was her, I would’ve had to look at my face that was like, “Sure,” but you didn’t do that.

You did it very well in your head.

I think there was a reason. I approached you guys and I came over and I was like, “I’m Jayvee.” Then I asked, “Who is your favorite instructor?” You mentioned that you did an interview with Matt Wilpers and then I introduced you to Matt.

That is my very first picture with an instructor. We did a selfie and Tom was like, “Why am I even in the picture?”

I feel we need a photo of HRI 2017 and it’s just you, Tom and Matt. Then in HRI 2018, it’s with 500 members and John Foley. That is an Instagram photo.

It’s funny, I never thought about it that way.

That’s why she’s good at social media. She’s got this down.

I do it for a living too.

Clearly Jayvee, that’s why she’s got the big bucks in New York.

That is why she is in New York in the Market 29. It’s all becoming painfully clear.

You get to hear all of what everybody says. You literally are the face and the voice of the Peloton. You usually post from yourself so it usually says your name whenever you post, which I think is cool. It’s not always just Peloton out there.

In Facebook groups actually. Back in 2015, we couldn’t post as Peloton. Part of being the face and the voice of the company is also exposing my personal Facebook to all of our members in the beginning. We’ve also realized that it makes it more relatable and this is a real person talking to our members, not just a company engaging with our members. That also helped in building our community is having someone that they can talk to. There are obviously pros and cons to that. I do like that there is someone that they can say, “I need help. It would be great if we can do this @Jayvee Nava,” but it’s been great.

On the upside, it prevents the issue of accidentally posting as Peloton.

That’s important to Tom because every once in a while, he’s like, “Did I post that as myself or as my job?”

I don’t think I’ve ever done it, but I know the one time, I was on Twitter and I made some snarky comment and set down my phone and had a moment of like, “Did I do that as my job or did I do that as me?”

The downside is she can’t ever say things that she wants to say because everybody knows Jayvee. She can’t ever have an unguarded moment.

I don’t type it. I have my moment to say what I want to say but no. I think that’s a good call out in terms of being careful about what you say. It provides good judgment, responsibility for me and to make sure that however I communicate reflects upon Peloton as well and it is not just I can say whatever I can say. It gives me, I can’t say power, but I have to be very careful and make sure that I’m thinking not just for myself, but also for the brand.

It is a giant responsibility.

You’ve been there since the very start. Tell us something that you feel has not changed since the beginning and something that is completely different.

I’m going to start with something that changed the most first and then talk about what’s still the same. What’s changed the most would be that in the beginning, everyone that worked for Peloton wore many hats. We had a small team. It was very startup-y and it wasn’t about who had the experience to do specific things. It was about getting things done and how much we can get done every day. I remember Tom, our COO, he was in charge of replying to support inquiries, chats, emails and he was also in charge of sending emails. That was early 2014. Now that we’ve grown and we’re continuing to grow and have a lot more members, the team has scaled and now we have more defined roles. I think that’s important. As the company grows as well is that we’re not juggling in doing too many things all at once and we’re hiring people to do what their experience is or what they’re meant to be doing for Peloton.

However, what’s still the same is our culture. At Peloton, we all work hard and we have fun as a team. John, our CEO, truly cares and feels passionate about our company culture. I’m not sure if you are familiar with our four core values. The first one is we put our members first. We obsessed over every touchpoint of you, our member’s experience. When we make decisions, we think about, “How will this impact our members?” The second one is we operate with a bias for action. We empower Peloton employees to take risks, fail fast and learn from past failures. Our founders believed since the beginning in giving employees, and I experienced this, the autonomy to make the best decisions for the company. If we make mistakes along the way, we learn from it and that helps us grow. We don’t want to restrict employees in doing what they feel is best, but also if we make a mistake, that’s a learning for us. That truly helps us understand what works and what doesn’t. We also don’t let perfect be the enemy of good.

The third one we empower teams of smart creative. I’m going to talk about that a little bit because you might be like, “What does that mean?” Similar to operating with a bias for action, our team here, we stay lean, scrappy and creative. When we talk about or when John talks about how we have 900 employees, we scale teams or departments that need to in order to provide the best experience. That is, field ops. Our team, who delivers the bikes and our support team, who are responsible for fixing issues when there are real problems. That also means that we hire the best people and we get out of their way. Last but not least, the fourth one is together we go far. This one is my favorite and what motivates me to do with what I do every day. We strive to build a diverse and inclusive community because as we’ve seen, we can do anything with the support, encouragement and motivation of our members. We really take that to the heart.

I love that one of your core values is one of the taglines you use in a lot of your marketing because it speaks to the riders so much and we all feel that way.

It’s got to be rough because, in a lot of ways, you’re definitely blazing a new trail. This is not a way that home fitness equipment has ever operated before. There are no steps to follow. You’re making them up as you go.

Also, we didn’t think that the community was going to be such an integral part of the company. We were surprised by how powerful and important it has become for our brand. When Dema Han started the group, we were like, “We’re getting real-time feedback here.” This will help us set the tone for everything else. If we were asking, “Who is Peloton’s direct competitor?” No one’s doing exactly everything that Peloton is doing. Not from a streaming content side, but in terms of designing the product, building the product, both the hardware and software and we are continuing to release features that are coming from our members, like feedback from members making it happen on the bike, tread and implementing that because we do care about our community and that helps us drive the company’s goals and success.

That brings up a question that one of the members of The Clip Out Group asked, which they said, “What is the process that Peloton uses to vet the feature suggestions? Is one of the things based on how many times it’s suggested?” If you get something that’s suggested a bunch of times versus something that’s only suggested a few times or is it based on something else entirely?

Feature Fridays are a real thing. Everyone from the team loves Feature Fridays. We do manually look at every comment and we compiled the requests we received, not only in our social channels but also tagging them from what we receive via email and chats with our support team. It’s support and social combined. As to what I do or what the community team does is, we do have a report that provides all of this information. They get shared with the entire company every month in each department. Each department has their own roadmap and they determine which ones we can implement based on our members’ feedback and suggestions.

That’s one of my favorite things about Peloton is how you listen. I’ve been amazed since day one that I’ve seen stuff asked on the OPP and then it feels like soon after that, “Here’s a new feature.” That’s crazy. No other company does that.

If we also think about it, a lot of companies say, “We put our customers first.” For us, we really do. It’s one of our core values and we do think about that for every decision or every feature that we make. We think about, “How will this impact our members?”

I appreciate it. Tom doesn’t get the benefit of this, but I do.

I can appreciate it in the abstract.

You still haven’t taken a ride? Have you not even sat on the bike?

TCO 79 | Official Peloton Member Page

Official Peloton Member Page: The community team is responsible for the Official Peloton Member Page on Facebook.

 

Not one time, Jayvee.

I thought you were going to be able to get in a class.

It didn’t. We had with all the other stuff that ended up happening at HRI. There was not an opportunity to do that. I’m hoping that maybe when we get our tread, I can get him on the tread. That’s my new goal.

Maybe. Can we get you to commit, Tom or no?

Of course, you can.

It’s just walking. You can walk, Tom.

I can’t control my own pace. It is a treadmill.

We need to set up a Facebook Live event if it is going to happen because we all need to tune it.

She’s good at this.

I break out in sweat when I watch that OK Go video. I’m like, “I can’t. It’s too much to take in.”

We need you to be on the treadmill. We need to see you standing there. I think that will be the big moment.

I always tell people, “Do you want to hear Harpo Marx talk?” You don’t want to see Norm’s wife on Cheers. That’s the appeal.

I know I don’t have anything to say.

Crystal was saying we had readers who send in questions so we were going to go through some of their questions with you. I always preface by saying that I didn’t almost invariably screw this up, but this one is from Cece Rivera. She wants to know how you even ended up at Peloton.

Especially with it being a startup. I’m super curious about that too.

You might remember Marion Roaman. I give her the credit for this. She worked at Peloton in the early days, but one thing that not a lot of people may know is that I also worked for her for several years since I was a teenager at a cycling studio in East Hampton. It was called Zone Hampton and then it was changed to Ride The Zone. It’s still remained as an indoor cycling studio and she put me in touch with John Foley and the rest is history. During my conversation with John, I recall John is showing me his vision on a PowerPoint. There might be 30 slides. This was I think around late 2013. I started at Peloton in January 2014.

I will never forget two years after meeting him that day and reflecting on everything we’ve done so far was exactly what was happening in real-time. His PowerPoint slides were happening. He’s a visionary and I’m still amazed by that because when you go to panels and you’re listening and seeing someone’s PowerPoint size of their vision and this is what’s happening, for me to experience that in real-time was super cool. It truly made me appreciate working here at Peloton. I thought that was a cool moment and I do believe in John Foley and making things happen.

The cycling place that you started at, have you run it out of business yet?

The cycling studio was sold to Flywheel. I was part of the migration over to Flywheel. She migrated her business to Flywheel.

She wouldn’t have worked for that.

I didn’t know the timing.

She was saying as she worked there, it got sold. As it got sold, she went through the better direction.

Marion also worked at Flywheel for a few years as well.

It’s a pretty small industry so I feel like there are probably a lot of people that know each other and get along very well. I know we tease a lot, but that’s the whole other story. We don’t want to start asking questions about any legal proceedings that are out there or anything, but we know we can. On a lighter note, Meghan Yarnall would like to know, “How do you deal with all of us?”

We do love our community. I should say I love our community and without you, Peloton wouldn’t exist. Having that motivation and seeing it all come to life and at the end of the day, we’re all here because of our love and passion for Peloton. That’s how.

That is a very nice answer, but I’m sure that there are stories you could tell.

Meghan is also curious, “What is your spirit animal if you do that thing?”

I didn’t have one until I went to Maui after HRI and swam with sea turtles. I was amused. I’m like, “I think if someone was to ask me what my spirit animal is, I would have to say sea turtles.”

That’s the same spirit animal that Emma Lovewell has.

I did not know that.

It is. I loved your Instagram pictures of you and the sea turtles. That was amazing. It’s on my bucket list though.

I had to ask you guys, Tom, what is your spirit animal?

I don’t know, maybe a sloth.

That was a very quick answer. It is like you answered this question before.

It’s how I’m wired. I don’t do anything physically fast, but when it comes to that sort of stuff.

Putting yourself on other people’s shoes helps you understand the situation better and then handle it properly. Click To Tweet

What about you, Crystal?

I don’t think quickly like that. I’m not comedic as Tom is. Sloths are adorable. What I can think of is a Panda. That’s the only animal I can think of.

Sometimes she lounges around the house in a giant panda outfit.

I do, in one of those onesies.

Panda is amazing. Should we all be in our spirit animals for Halloween?

That would be so fun. We can make do one of those things on Facebook where we all post about it or that would be so cool. You should start a thing.

We’re doing that. I’m usually the one coming up with ideas and content, but I think we were able to tag team this one. Let’s check where we go far.

I’m curious how you’re going to pull off a sea turtle though.

Go to the Disney store. They probably have one. Crash from Finding Nemo.

We’ll have to see what I can pull off. Only if you promise that you’ll be a sloth for Halloween.

Whenever I was doing my relay for the Half IRONMAN in Atlantic City, he posted in The Clip Out Group that if anybody was looking for him in Atlantic City, you could find him in a realistic sloth suit.

For some reason in my Facebook feed, I got served an ad for a sloth costume and I’m like, “I don’t even know what I did.” I don’t know what the magic juice algorithms are. It’s like, “Here’s a dude that probably wants to buy us sloth costume.”

They read your mind.

You talk about doing nothing all the time and Google is listening. Going on to the next question. Gina Mitchell would like to know if you have a special darkroom at Peloton that you go in, you get fetal, you rock back and forth if you get tagged on the OPP a million times.

Unfortunately, we don’t have a darkroom here in the office. Now that she asked that question, I should definitely tell our HR team that we need one.

The go fetal room, that’s what it should be called.

It’s a great idea. I don’t have a dark room.

It’s incense and smooth jazz and because it’s Peloton, they’ve got all that startup cash. It’s Boney James and they are playing smooth jazz and hearing Kenny G. I won’t say jamming because it’s smooth jazz, but whatever the smooth jazz equivalent of jamming would be, we’ll be doing that.

Our next one is from Shannon Burroughs-Campbell. She asks, “How many folks do you have on your communications team?”

It’s not a communications team, it’s a community team. We hired a new community specialist. I’ll have a total of two people on my team. The combined social and community team compromises a total of six people. Some people might say that’s very small, but one of our core values is that we empower teams of smart creative and we stay lean and scrappy across the organization. It also forces us to be laser-focused on activities that drive the most value for our members and the business overall.

I have an ad hoc question. Is your team also responsible for those cool cards that come in the mail and tell people congratulations or encourage people to keep going? Things that are based on what was seen on the OPP?

We work with that team and we have a concierge team member who goes through the Official Peloton Member page and find stories that our members post. She works with our production and content teams to make sure. Sometimes it comes from us, sometimes it comes from one of our instructors. We work with them hand in hand. They sit on the same floor as us and they make those things happen.

It’s crazy because I feel like that’s a large part of what you do. How often does an entertainment company write a fan letter to you?

That’s one of those touchpoints that we do want to get across is that because Peloton is getting bigger, we still want to be able to touch our members via handwritten notes. We are making sure that we see you, we want to support you, we’re there for you, you are part of the Peloton family and while we can’t do that to every single person, we do try to do it. We put our members first in everything that we do, whether it’s putting out one of the most requested features that we’d gotten for the month or in terms of trying to figure out what our roadmap would look like. We make sure that every touchpoint is being thought through and that it’s adding that personal touch, even though we’re a tech and media company. To your point about saying how many companies do that, that’s definitely something that we do. It’s something that’s unique to us and that we want to continue doing.

It’s very special and I see how much it means to people. They post about it on the OPP and it’s always so touching. I am always in awe every single time I see one. Whoever writes those has nice handwriting. Mike Kyle had our next question and it’s about the OPP. He’s joking when he says this, “At what point do you say ‘Forget it’ and shut down the OPP?” There can be some crazy stuff that happens out there and I know you see that. What are your thoughts on that?

To be honest, I’ve never said that. Can you believe it?

You’ve never said anything crazy out there?

I truly believe in the power of OPP. I know that you guys call it the OPP, but we call it OPMP. It’s funny that it’s one of those terms that got passed on and it’s hard to change, but I’ve never thought about shutting it down. I personally have never. Thanks, Mike, for asking but this is how I truly believe in the power of the group.

She’s probably like, “If we shut it down, what do I do for a living? Why do you want me to get fired?” All I can think of when you said you call it the OPMP and everyone out here calls it the OPP is that it was how many years Coca-Cola tried to fight being called Coke.

They ended up changing it to Coke.

They finally gave up. They’ve used both interchangeably, but for years, they were like Coca-Cola. White Castle, for years, you were not allowed to say Sliders. When I was on the radio, we would do remotes and they would give you a list of things you couldn’t call the burgers. You couldn’t call them belly bombers. You couldn’t call them Sliders. Finally, I saw a commercial a few years ago where they refer to them as Sliders and I was like, “What is happening?”

You couldn’t call it? When you would try to order, they would be like, “I’m sorry, what?”

I was on the radio and we would do live remotes. As a DJ, they would give us, “Here are the things you can’t refer to these hamburgers as.” We didn’t call them something they didn’t like. They had thought that was fascinating. Many people call them sliders and they absolutely not. They finally caved so well.

Maybe someday it will go back to the OPP.

Our next question is from Katie Norris and she says that you’re such a good sport and she would love to have some of your Zen, especially after what you said.

TCO 79 | Official Peloton Member Page

Official Peloton Member Page: One of the powerful things that happens in the group is that a lot of members feel comfortable talking about personal stories and struggles.

 

You must be the most patient person on the planet.

She honestly doesn’t even have a question. She just says, “Thanks.”

Maybe she was asking how to get the Zen, maybe that was her thought. How do you stay so Zen in the middle of everything?

Honestly, I do try to find the good in every negative post that we see or that come through the group. Sometimes when we see posts, whether it may seem like it’s a complaint or why are you doing this and you could be working on this, I’ve seen it all. I try to put myself in their situation or in their shoes and think about, “Will this upset me if I was the customer and I truly believe in this brand? I love this brand so much that I talk about it all the time, then there’s this one little thing that keeps bothering me and no one’s helping me. This is how I feel about it.” I think especially now with social media, everyone their first go-to is, “I’m going to write a bad review about so-and-so.” It’s easy. “I can tweet about this.” It could affect the brand because if that goes viral or something if it’s terrible, that could make or break the brand. For me, when I do read something or it’s too crazy, I’m like, “I can’t believe this is even something that needs to be written on social media.” I try to put myself in their shoes and how I would feel about it. That helps me understand the situation better and then handle it properly.

Is that something that comes naturally to you or was there a class that taught you that?

It comes naturally and I put myself in how I’m seeing customers react to certain brands whenever they take away something or feel like they’re paying too much for what it is. It all comes from passion and obsession and being engaged with the brand. It’s usually not a bad thing unless it’s someone who’s just a “troll” who wants to start stuff. For that, I do see the difference. You see a difference between someone who truly values the brand and feels attached and then to make them feel, “This is wrong or I want to be able to use my bike but I can’t.” Whatever the complaint may be and understand that. If I love the brand so much, this is how they communicated something or they added something that doesn’t add any value for myself and seeing the comments come through, that helps me think about, “If that was to happen at Peloton, how would we handle it so then you can avoid having all of those negative comments on your feet?” It’s a lot of being on social media, seeing how other brands interact with their customers and things like that and then apply that to Peloton, so we don’t do the same thing.

It is impressive because a lot of people start from a hateful place. To be able to find the positive and maybe turn it around, “I’m going to put you to the test. I’m going to forward you some emails from my ex-wife.”

To see if you can find some positive.

You know who can give you a lot of good feedback is if you screenshot that and post it in the OPP.

Now, you’re just looking for hands. You turn me into a clickbait.

It would be effective.

She’s not wrong.

Clearly, you’re a glass-half-full kind of girl. Gina Mitchell would like to know, “What do you envision as the future of HRI as Peloton continues to grow, as the community continues to grow?

We’re seeing this now. Many Tribes and subgroups are already self-organizing their own mini HRI’s in your city, at our flagship studio or what our community would call it, the mothership. We work directly with our studio team based on the feedback that we see on social and how we can be better at this. Our studio team created a shared calendar with us that shows all of the group rides that are happening. We set up a process so that everyone’s being treated fairly. We want to make sure that this is something that is being organized by our members. We want their experience to be great when they come into the studio. In terms of HRI specifically, we want HRI to be special too. We do plan to only host HRI once a year and based on the feedback that we received in 2018.

It seems like forever, doesn’t it?

The last time I saw you two was several months ago. Based on the feedback that we received then, we are taking that to heart and we’ll make sure that we provide the best experience to all attendees flying across the country, making sure that they blocked off that weekend to meet their fellow members, meet their favorite instructors here in New York and meet the Peloton team. We’ll make sure that all of the feedback that we got is being thought through and make each year’s HRI bigger and better.

I can’t wait to see it. I hope we get in. It is cutthroat to get a ticket.

To put this out there, you can back us up. We bought our tickets.

Jayvee knows that.

She can vouch for us. You didn’t do a special favor and I don’t mean that they complain. I’m just saying that we didn’t get special treatment. We bought tickets through the same process everybody else did because we bought them way before we even knew we were going to be involved at such a wonderful level.

I had to buy two so I had to log in twice and beat all those people to a second ticket because I knew you wouldn’t be on it.

You got all those extra rides.

Tom, we need you to come out here.

He’d be like, “Okay.”

I do remember when you asked. You were like, “Do you already have a ticket?” Crystal was like, “Absolutely.” She’s like, “What about Tom? Does he have a ticket?” It’s a fair question.

That was the most important question like, “This is super exciting. Let’s have The Clip Out hosts. Let’s have them interview John Foley.” I was like, “Wait a second.”

Can we get them in?

It is important, but that was so much fun and thank you both for being amazing. Everyone had a great time.

Our next question is also from Gina and she says, “The community has become such an integral part of how Peloton operates in the overall experience. Have you ever considered starting your own Peloton-specific social media platform?”

She has great questions.

She does marketing if you can’t tell. She gets the whole business aspect and what’s okay to ask.

Right now, Facebook is working for us and that’s where our members organically started engaging with one another. Dema Han started the OPP and our own social platform is our touchscreen and our digital apps. We do continue to add new social talk functionality. When you purchased the bike, there were not really from the beginning, but we implemented the following feature. We added high fives for milestones and we do want to continue applying those types of social features to make the experience more fun and engaging. In terms of engaging directly with social media, Facebook is truly working. I think going back to, “Have you ever thought about shutting down OPP?” It’s been super great for us. Most of the team here are in the group. They’re reading things. It also provides that real-time feedback when we release something, whether it’s an issue that we experienced or just reading how our members are posting or when we have the Feature Fridays when we can see what our members care about the most. It truly helps us. Facebook is where our community is.

That is where everybody is. Gina has another question. She wanted to ask, “What has surprised you the most about the community and/or the company during its rapid growth?”

In the beginning, we saw these types of things. It surprised us more and more. We saw that our members were setting goals, holding each other accountable, providing feedback to us, but what has really surprised me the most is the diversity and the generosity of the community and giving each other support both on and off the bike. Some examples that I could provide will be Michael Savino’s story. He had 30 days and ten rides into owning the bike. He posted in the group that due to his wife’s medical bills, I think it’s a result of EDS which is a rare genetic disorder, he needed to sell the Peloton bike.

I do remember that. That was crazy awesome.

Members getting excited on new announcements about Peloton products is a reward for the company. Click To Tweet

Within probably seconds or minutes, two members jumped right into action and set up a GoFundMe. There’s a streamline of comments and I got tagged on it. We’re all talking about it here at Peloton. Not only did our members raise enough to obviously cover the bike cost, they ended up raising over $25,000 towards her medical bills. That’s within a total of two days, 48 hours. John was like, “Let’s do our part.” We ended up comping one year of the membership and sending him a care package. I was emailing him and making sure that this was all okay. We didn’t want to make this a big deal. That’s one of the powerful things that happen in the group. A lot of our members feel comfortable talking about personal stories and struggles because they know that everyone else there won’t judge them. They will be there to support them. That’s given, all the negative stuff that happens, that’s still what’s so powerful about the community. Everyone’s super generous even though they have no idea who Michael is.

When they saw this post, they just know that they have something in common, which is we both have a Peloton Bike. I totally feel you and this is something that will be with you. Going back to the together, we go far value and this happens more than what Peloton is aware of. We see these types of posts all the time in the community. One of our members will be right there for support. I also have to give Nuvia a shout-out here. I’m not sure if you guys are familiar with her. She is a breast cancer survivor and her mom was posting for her in the group to keep the community updated and in the loop with updates during her surgery. We, here at Peloton, were so blown away that everyone was there to give her strength, love and support. They set up a ride to honor her. That is, again, what motivates me to do what I do and what also has surprised me because I know that not only do our members support each other and hold each other accountable to keep riding, but they’re also there for support off the bike. Thanks, Gina, for the question. These are two examples.

I want to say that I appreciate how much you and the rest of the Peloton respond to that and takes it seriously. That is also part of why people respond to Peloton the way they do because there are many companies that ignore what people say and they don’t get involved the way you do. That’s super special. I hope you know how much everybody appreciates that.

I was going to say that I don’t think you’re going to hear the head of GE on a podcast getting choked up about interacting with their customers. It’s awesome that you care to that degree.

Our next question is from Rowena Orpilla. She is curious as to if you are a Filipino?

I am Filipino. It’s probably on my Facebook. If you want to be Facebook friends with me, you can add me as a friend.

It’s probably pretty cool to see somebody’s friendly face. She’s probably like, “Is she? Is she not?”

When we got the question, my first thought is like, “What place is this question coming from?”

We didn’t want it to sound like we were being offensive or anything since we’re the ones saying the question out loud.

I could also understand Tagalog which is the language. I’m having a hard time having a conversation in Tagalog, but I still understand it.

It is funny the way the mind can do that because one of my best friends, his mother is Russian and his father is Turkish. He’s the same way. He could understand it, but he can’t speak it. He taught himself Turkish so he can speak that. He could always understand it because I remember being in his house when his kid and his grandmother would be screaming at me in Russian like, “I think she’s invading something.” He would tell me what it said.

I could tell on her tone that she’s not happy.

He couldn’t speak back to her in Russian, but he could understand every word she was saying even when she wasn’t enraged. It’s easy to figure out those words.

We have another question from Billy Lenoir. He would like to know if he can be a moderator on the OPP.

You can be a moderator of the OPP, but not the OPMP. I want to say how much I appreciate the gesture of wanting to help and to answer your question since this is a Peloton Group, we have guidelines set in place to make sure every Peloton member gets treated the same and with respect. It is important to note for us or our team that we moderated the groups’ content restrictions and code of conduct by using our Peloton terms of service, which can be found on our website. That’s one of those things that are implemented specifically for the group. When posts get reported over to us, I can’t take that as, “I don’t like this post, I’m going to remove it.” That’s not how we treat the group and that’s not how we want to treat our members.

Our terms provide guidelines in terms of what’s fair, what’s part of our policy, what’s not and it’s tougher than what it seems. Sometimes, a lot of people will say, “Why is this post still here? Why is this member still here? They cause trouble. They cause this and that.” For us, we do have to make sure that we are treating every single Peloton member the same. If they’re not a Peloton member, that makes it easier for us to moderate and monitor. However, if they are a Peloton member, we do have to abide by Peloton’s guidelines and terms of service. That makes it a little tricky and it’s not because we want to keep these hateful comments. Going back to when I see things, I need to make sure that I’m putting myself in their shoes as to why they set it or why this post was created and do a lot of digging into what could have caused it.

Sometimes, it may look as simple as, “Let’s remove it for the sake of removing.” In order for me to make sure that I’m treating everybody the same, I need to make sure I’m looking into everything first and investigating before removing a post or a member of the group. We also make sure we communicate whenever someone gets removed from the group and let them know exactly, “This is our guidelines. I want to make sure whether it’s something that you violated. We all are here to talk about Peloton and the experience and keep it positive and supportive.” Going back to why we have this group in the first place, either if you don’t want to follow that and if you want to cause trouble, then the group’s not for you. Dealing with that on a one-on-one basis can also take time. I appreciate everyone’s patience whenever there’s something that starts up because we know about it, but we want to make sure that we’re treating everybody the same.

A lack of action is not necessarily inaction.

Those are two very different things and I think that’s super helpful to know. People will appreciate hearing from you directly saying that. You’re going to get some feedback on that.

When you reach out to somebody direct like that, do they normally chill out or do they double down and get jerky by and large?

For some, they’re simply not aware that there are rules. There are some cases that they didn’t know this was the OPP or the OPMP is ran by Peloton employees. Sometimes, it’s more about informing them and making sure that they know and understand. When the person replies and says, “I understand,” we hold that person accountable for all of the things that he or she will do after that. Everyone basically gets chances because we don’t know why it happened in the first place. Going back to investigating and digging into it, we want to make sure that we give them a chance. If the offensive behavior continues or whatever it may be, then that’s when you lose access to the group. At the end of the day, if the person, the member is not willing to abide by the rules of the group and want to cause trouble, then we don’t need that. It’s affecting other members who are there for positivity and needing help, support and motivation because that won’t motivate anybody.

Our next question is from Cristina Ribeiro.

Her leaderboard name is also fun, Little Powerhouse.

I didn’t even know that. I know Cristina, but I didn’t realize that that’s her username.

She starts off by saying, “I love Jayvee Nava!!” She asked, “What is the most exciting part of your job and what’s something you would change if you had the power to?”

The most exciting part of my job is meeting members like Cristina and being able to interact with our members every day and hearing about their personal and success stories. My response to that and how I replied to it, I felt passionate about hearing these personal achievements because of what the bike has done and what the community has done.

What’s something you would change if you have the power to with the magic wand to make a change?

I don’t have anything that I want to change as of now. I will let you know if there’s something that I do want to change in the future.

That was your chance to get me on the bike, but that’s okay. The next question is she wants to know as a writer if you have a favorite instructor, which we know you won’t answer, or perhaps a type of class that you prefer.

Tom, I was going to answer that. I’m just kidding.

I didn’t think you would. I thought you’d be like, “No way. I won’t tell you my favorite instructor,” because you’ve got to look them in the face.

It varies. If I have a bike in my little tiny studio apartment in New York. If I’m already in the studio, I typically take the 7:00 or 8:00 AM classes, 8:00 AM rides. Right before coming into work in the morning. Whoever is teaching those classes, I take them. If I’m riding at home, I take a bit more time in choosing because there are many good classes. I am also influenced by what the community talks about. If they’re like, “There’s a Robin 30-minute pop ride from 9:27,” I will go home and take that. I also get influenced by our community and what you guys say, but what you, Crystal, would suggest. It also depends on how I’m feeling. I would take a 20, 30 or 45-minute pop, hip hop, hit rides. However, if I am training for a race, I will take a long ride like a 60 or 75-minute to build my endurance. I don’t have a particular, it’s all about timing and what I hear from our members too.

She was also curious what you enjoy doing when you’re on that brief sliver of time when you’re not consumed with Peloton.

I got scuba diving certified. When I have the time and I can, I’ve gone to Florida twice, one is to get certified and then I did my first dive down there and then I came back and went on for more dives. That was amazing. I didn’t know that I had a spirit animal until the sea turtles. I’m now obsessed with the underwater world and I’m not as scared about sharks anymore. However, that was definitely a fear of mine and something that I didn’t want to do or didn’t think that I would do. Going back to making that more Peloton related. Whenever I do see like you, Crystal, when you did that IRONMAN, I feel proud of our members in stepping out of their comfort zone. To me, it’s like, “How could I apply that?” I’ve started to do half marathons too, but how could I apply that same mentality for other things? That’s something special that from our community when we see things like meeting up for coffee or for cocktails or races and doing good and stepping out of the comfort zone. I’ve never thought that I would do this, but with Peloton in the community, I’m going to do blank and I want that same feeling. That’s part of the reason why I did it.

That makes me think I’m going to call an audible, I’m going to go off the board and ask Peloton and their vast social media community, “Have there been any marriages because of that? People that completely met through Peloton and are now madly in love and super fit?”

TCO 79 | Official Peloton Member Page

Official Peloton Member Page: The most challenging part of managing the group is to not take things personally.

 

In terms of members, I do remember someone getting engaged and asking Robin to be there. I think they took Robin’s class in the studio and he proposed after class. Robin was standing right there. He reached out to Robin and said, “I’m going to do this after your class one day,” and it happened.

That’s pretty smart. If they will say yes when you smell like that, like, “You are good.”

You can’t say no. That’s the only one that I’m aware of. It is awesome when that happens. Sharing the same passion and love for Peloton and then getting engaged in the Peloton studio, aka the Mothership.

You can start having a little wedding chapel there to have people come in and get married. It sounds like a whole new revenue stream.

Is that another idea?

I picture all of the instructors doing the internet thing where they get to become officiants and they perform ceremonies for the riders. That’s what popped into my head.

Marla Kaminsky would like to know, “What is the most challenging part of managing the OPP?”

Managing the OPP requires a lot of patience, understanding, care and passion for not only our brand but for our members as well. The most challenging part of managing the group is to not take things personally. I think that being able to ride through the ups and downs, there’s no better feeling than seeing when we make an announcement or announce new features, our members get super excited and we see it. All the likes, the hearts and the comments that we get when we add new content to enhance and add more value into the Peloton experience. That’s a good feeling, but there are also times where it’s not all positive. I’m going back to how we went when we started this interview is that I’m also the messenger on both sides. I’m the face, I’m the voice on both sides and handle the bad stuff.

When you asked me about what do you do when you get tagged in a million times, what do you do when it seems like everything is going bad or there are all negative posts in the group? It’s tough to step back and say, “They’re not talking about you.” Sometimes it’s tough because they are tagging my personal Facebook. This is one of those moments where I have to tell myself that they’re not mad at me, but it does come across that way. To me, that is the most challenging part because as a Peloton employee and as a Peloton member and a part of the community, I do feel sometimes like, “This could be a lot. It’s too much. I care a lot.” That’s tough when you care so much, but then you don’t want to take it personally. I liked that question a lot because it helps me think about what is that part that gets tough about managing a community of 112,000 members in a group.

I don’t know how your phone is ever charged.

She has all the alerts off.

I am starting to find that balance though.

It is difficult, especially because it probably crept up on you. It didn’t start at this level of intensity.

It also required a lot of understanding of what our community wants or what our members are talking about. What did they care about? How should we be speaking to them? There are all these points that we’re learning as we go. All of those things that we had to do in the beginning are now catching up and we’re trying to figure out, “Is this something that could scale?” At the end of the day, that was all part of the history and what made this group so incredible and powerful.

Thank you very much for taking the time out of your day.

I do have one more ad hoc question. Would you like to share what your leaderboard name is if you would like people to follow you on your bike?

It is Jayvee. Follow me on Peloton leaderboard. Let’s be friends.

Do you have anything else that you would like to push or promote while you’re here, whether it be your Instagram?

Any social media, anything from Peloton or anything personally that you want to push?

No, but thank you for asking me. I want to say thank you to you, Tom and Crystal, for being such good, loyal members who go above and beyond for Peloton and the community by highlighting members’ stories on your show. I truly love being a part of the show.

Thank you. It would not be possible if you had not been so open to it. We appreciate you letting us do that.

Thank you so much for taking the time out of your day. We know you’re super busy and we appreciate it.

Thank you so much.

Thank you.

Does Jayvee have a recipe for us?

No, I didn’t ask her for one. She’s a busy lady. They are launching stuff left and right over there.

That’s true. She’s always on the go. She probably would have sent us a link to DoorDash or whatnot. Is that what it’s called? Uber Eats? Who do we have in store for people next week?

We will have Myke and Mel Yeager. I’m super excited about that.

Where can people find you?

They can find me at Facebook.com/crystaldokeefe. They can find me on Instagram and Twitter and of course, on the bike @ClipOutCrystal.

You can find me on Twitter @RogerQBert or on Facebook at Facebook.com/tomokeefe. You can find the show on Facebook at Facebook.com/theclipout. Don’t forget our group. Also, don’t forget to find us on iTunes rate, review and subscribe. We’re now available on Spotify. There’s all that. That’s it for this one. Thanks for reading and until next time, keep pedaling.

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